Refund policy
Return & Refund Policy
At Shoreline Surprises, we want you to love every purchase. If something isn't quite right, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with all original packaging and tags (if applicable)
- Accompanied by proof of purchase
To begin a return, please contact us at shorelinesurprises@gmail.com before sending any item back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at shorelinesurprises@gmail.com with your order number and photos of the issue. We'll work quickly to make it right by providing a replacement, refund, or other appropriate resolution.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Gift cards
- Digital products (if offered)
- Clearance or final sale items
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or we shipped the wrong product.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned packages.
Exchanges
If you would like a different item, size, or style, the quickest option is to return the eligible item (if applicable) and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders that have already entered production, personalization, or shipment may not be canceled.
Questions?
If you have any questions about returns or refunds, we're happy to help.
Email: shorelinesurprises@gmail.com